Privacy Policy

Last updated: 24^th September 2026

Dr Michael Hickman Ltd  (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we handle the personal data you provide when you use the contact and enquiry forms on this website (guildfordcardiology.co.uk).

This policy relates only to our website. It covers general enquiries submitted through our website forms (for example, requesting information, asking a question, or booking an initial consultation). It does not cover the medical or clinical data we hold about people who become patients — see the caveat in Section 8 below.

For details on how we use cookies and similar technologies on this site, please see our separate Cookie Policy.

1. Who We Are

Dr Michael Hickman Ltd is the data controller responsible for the personal data collected through this website.

• Address: BMI Mount Alvernia Hospital Harvey Road Guildford Surrey, GU1 3LX
• Email: office@drmichaelhickman.co.uk
• Phone: 01483 575172
• ICO registration number: Z2016267 — you can verify this on the ICO’s register of data controllers

2. What Data We Collect

When you fill in a form on our website (for example, a contact form or enquiry form), we may collect:

• Your name
• Your email address
• Your phone number
• Your age
• Your areas of interest
• Any message or details you choose to include
• The date and time you submitted the form

We only ask for the information needed to respond to your enquiry. Please avoid including sensitive medical details in a general contact form — if you are already a patient, please contact the clinic directly via telephone or email (see Section 8).

3. How We Use Your Data

We use the information you submit through our website forms to:

• Respond to your enquiry or request
• Arrange a call-back or initial appointment, if requested
• Keep a record of correspondence with prospective patients or enquirers

Our legal basis for this is legitimate interest — responding to enquiries from people who contact us — and, where you go on to book an appointment, taking steps at your request prior to entering into a contract for our services.

4. Who We Share Your Data With

We may share the information you submit with:

• Our website hosting and form-processing providers, who process data on our behalf.
• Clinic staff who need to see your enquiry to respond to it

We do not sell your data, and we do not share it with third parties for their own marketing purposes.

5. How Long We Keep It

We retain website enquiry data, unless you become a patient, in which case it may be added to your clinical record (see Section 8), for a minimum of 7 years or unless you ask us to delete it sooner.

6. Your Rights

Under UK GDPR, you have the right to:

• Access the data we hold about you
• Rectification of inaccurate data
• Erasure of your data, in certain circumstances
• Restrict or object to our processing
• Data portability, where technically feasible

To exercise any of these rights, contact us.

You also have the right to complain to the Information Commissioner’s Office (ICO):

• Website: org.uk
• Helpline: 0303 123 1113

7. Cookies

Our website uses cookies to help it function and to understand how visitors use the site. Full details are set out in our separate Cookie Policy, available here.

8. A Note on Patient Data

This policy covers general website enquiries only. If you are a current or former patient, your medical and clinical information is handled under a separate, more detailed patient privacy notice, reflecting the additional protections that apply to health data under UK GDPR.

Information about how we handle patient data — including clinical records, referrals, test results, and communications with your GP or other healthcare providers — is available directly from the clinic, on request.

If you are unsure which policy applies to your information, please contact us via telephone or email and we will clarify.

9. Changes to This Policy

We may update this policy from time to time. The “last updated” date at the top of this page shows when it was last revised.

10. Contact Us

If you have any questions about this policy or how we handle the data you provide through this website, please contact:

Dr Michael Hickman Ltd

BMI Mount Alvernia Hospital Harvey Road Guildford Surrey, GU1 3LX

Call 01483 575172

Email office@drmichaelhickman.co.uk